• Free recheck service guarantee
• 15 working day guaranteed turnaround time
• “Trace Brief” highlighting two or more confirmations on how the trace was achieved
• Regular client service meetings
• Quarterly stat reports
• Immediate updates on cases if required

Our Internal administration team is there to help with any report updates or account queries that you may have. We are able to deal with queries fast and efficiently due to our computerised systems that update the current status on cases as they happen. We assure all perspective clients that work will be completed no more than fifteen working days from the time we receive the instruction. Why wait twenty-eight days to receive a report?

We believe that regular service meetings create a better working relationship. We attend three meetings per annum with our clients. Each report compiled is supplied with two or more trace confirmations giving you an insight into how the trace was achieved. Our reports will give you peace of mind.
We also supply quarterly stat reports detailing the amount of instructions received, success rate, negatives and recheck queries.